FAQ

Who do I contact with questions?

Please email sales.trackcrew@gmail.com with any questions.

How much does shipping cost?

Free shipping on US orders

 

International shipping cost is calculated based on location at checkout

I placed a successful order but why didn’t I receive a confirmation email yet?

If you placed a successful order you should receive confirmation email with an order number. If you have not received an email after 1 hour please contact us to make sure your order went through.

How long will it take for my order to arrive?

All orders are shipped within one business day. International orders take 6-10 days to arrive. Orders placed over the weekend will not be processed until the following business day.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the Track Crew newsletter. You will receive email notifications each time we release a new product.

Do you guys re-stock your inventory?

We do not restock any of our items. Once an item sells out it will not be reproduced and is gone for good.

Can I get a refund or make an exchange?

Due to the nature of our archive items, all sales are final. Please read details for each archive items thoroughly and compare measurements provided for each item before purchasing.

For Track Crew items returns will be honored up to 7 days from when the product was received. Upon return, store credit will be issued, of which shipping costs are not applicable, and no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

My shipping address is different from my billing address, why is my transaction declined?

If the customer's billing address is not the same as the requested shipping address, the order will be cancelled without exception. *We are not responsible for envelopes lost to/from our office.

Declined credit card?

We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days. For a more accurate timeline we suggest contacting your bank, as they are the ones responsible for clearing those charges.